FAQs

Here are a few questions we are asked regularly. Please read through our answers to help plan your day out at Trentham.

cutout

Here to help

Our team are working hard to respond to a high volume of enquiries, so the response time is currently three working days. Before contacting us please read our FAQs below as we may have already answered your question.

The safety of our staff, our volunteers and visitors is our priority. We have a number of measures in place, as outlined, to ensure we can keep everyone as safe as possible:
  • Pre-booking system for day visitors.
  • Support the Government Test and Trace and enable visitors to check in.
  • Regular cleaning on-site toilets and touchpoints.
  • Staff issued with PPE and Perspex screens where required.
If you have tested positive for Covid-19, been asked to self-isolate or someone you’re visiting with shows symptoms, please do not attempt to visit. If you develop symptoms during your visit, we ask that you end your visit immediately and observe social distancing at all times.
Day visitors are still required to pre-book to visit the gardens. Please book your visit here
No, members will now be able to visit without pre-booking and are advised to bring a valid membership card to gain access. However, you can still pre-book garden admission here.
On busier days, such as weekends, school holidays and bank holidays - and at busier times of the day, usually 10am to midday - queues to access the gardens can be expected. Social distancing whilst queuing is still a requirement, so please ensure a 2m distance between yourself and other visitors.
Slots can get booked quickly so it is advisable to always book online in advance, to avoid disappointment
No, you must register and book your slots online.
Tickets are non-refundable and non-transferrable.  Please see our Terms & Conditions. In exceptional circumstances such as forced closure due to extreme weather conditions, please contact us with your booking reference and request a transfer date for your visit.
We encourage our visitors to wear a face-covering when in enclosed spaces such as the Visitor Centre, shops, dining outlets and toilets.
No, children under 5 access the gardens free of charge and no ticket is required.
You do not have to pre-book a separate carers tickets, just book a Disabled Person’s ticket for yourself and a carers pass will be allocated. You will still need to bring your carers pass, as proof.
Yes, wheelchairs are free to hire from the Gardens entrance on a first-come first-served basis.
Yes, you can purchase gift vouchers for memberships and day tickets for The Gardens, these can be purchased online or at The Gardens entrance. Vouchers for the retail shops can be bought directly with each retailer.
To speed up the entry time, please either print your tickets or download the QR code to your phone.
If you booked online, please log in to your account and you will see the bookings you have made on the ‘Account’ page under ‘Your Bookings’. Note down your booking reference and quote this at the gardens entrance. If you pre-booked at the Gardens Entrance, then we will search for your booking on arrival using your surname and postcode.
The South Entrance to the Gardens from the Monkey Forest and Treetop Adventures remains temporarily closed whilst we prepare this entrance for our visitors.
We announce any path/garden closures on the home page of our website and on our social media channels – please check prior to travelling and booking tickets. Announcements cannot be made until all checks have been carried out by the grounds team which may cause a delay in opening.
Yes, dogs are welcome in the Gardens and Shopping Village, except during specific event days and evenings. More information can be found here. Can all visitors, dog walkers and families, please ensure all dogs are kept on a tight lead, no drinking of the Lakeside water, no paddling or fishing or watersports. This is a precaution until we receive test results to confirm whether there is blue/green algae in the water.
Our current and seasonal opening times can be found here.
Please email enquiry@trentham.co.uk and we will respond as soon as possible but please be aware the response time can be up to three working days.